| Selling | How do I become a seller? | It is so easy to register to become a seller. Just visit your Account and click ‘Manage Seller Account’. You will then be prompted to quickly set up a Seller Account. Once your Seller Account is active, you can easily switch between your Account and your Seller Account. |
| Who can become a seller? | Anyone! Even if you are private seller and you just want to sell one item, you can still register and go through the quick & easy steps to create your profile and upload what you are selling on your Take My Tack. We also encourage small and medium tack shops to become a seller and make use of the platform to market to a wide audience. |
| How many items can I sell? | You can sell up to 5 items once verified. COMING SOON: Should you need to sell more items or unlock more features, such as auctioning off items, you can buy Take My Tack credits via the In-App purchases. For now, it is 5 items once verified, so once registered, kindly complete the verification process to get full access. |
| How can I cancel my order? | You will be able to cancel order if the item has not been dispatched by the seller. Once you have a selected a reason for cancellation, you will receive a notification when the cancellation has been approved. To do this, in your account, you can view your orders and click ‘Cancel Order’. |
| Do I need to be a verified seller? | Unverified sellers can only sell 2 items on all plans. Once you are verified, you can sell in line with the plan. The verification process is in place to protect the site from being utilised by scammers. Therefore, we encourage sellers who register to complete the verification process by uploading forms of ID so should there ever be an issue, we can reach out to you about that. Please note that these documents are not public. |
| What can I sell on Take My Tack? | Take My Tack encourages users to sell their second-hand horse tack, as well as riding clothing and any accessories associated with the equestrian industry. Currently, we are not allowing the buying and selling of horses. If you wish to list your horse box for sale, we ask that you use our Equine Directory. Brand new tack is also welcomed! |
| Can I auction items off on Take My Tack? | COMING SOON: Yes, absolutely! You can set the item as you upload it as an auction item on the Thoroughbred and Warmblood plan. From there, you can set the start date of the auction, the end date, the minimum bid amount, the increments amount and if there is a buy now amount. The auction item will then appear on our dedicated auction page.
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| When do I get paid for my sales? | To protect the customers and ensure that their money toward the order is protected, Take My Tack receives the payment of the order directly. We do this either via Bank Transfer or by card facilities. We then pay-out to the seller at the end of the month, always ensuring that the customer has received the product first. As a seller, please make sure that your order has been marked as completed. |
| What are the pay-out methods? | Take My Tack uses Stripe to receive payments and to initiate payments. Therefore, Take My Tack makes use of the pay-out options within Stripe, which are bank transfer and Stripe to Stripe. |
| Can I cancel my seller account at any time? | Yes, you are welcome to cancel your seller account and remove all your items from the App at any time. There is no fee involved in doing so and all outstanding amounts owed will be settled once cancellation has been initiated. |
| How old do I have to be to list my tack? | We allow sellers 16 years old and above. We ask for your date of birth when registering. Persons between the age of 16-18 years old need to provide parental consent to sell on the platform. The reason being is that when Take My Tack members agree to buy or sell items, they are entering into contracts with each other. In most countries, you must be at least 18 years old to enter a contract. |
| Shipping | Who is responsible for shipping? | Potential customers are more attracted to sellers that offer free shipping on the items they are selling. However, if you wish to charge shipping, you can set the shipping price in your Seller Account. |
| What happens if a package is lost in transit? | In the very rare occasion that a package is lost in transit, the buyer will be refunded in full. Therefore, it is imperative that as a seller, you use a reputable shipping service to send your orders |
| Do I receive the Shipping amount I charge back? | Yes, absolutely. At the end of the month, you will receive your pay-out from all the sales you have made via Take My Tack, including the shipping amount that you charged for each order. |
| Commission | What are the commission amounts? | The commission amount is 20% for orders under £100 and 10% for orders above for all items. Should you be selling on a behalf of a charity, there is no commission. You can get in touch with us if you are selling for a charity and we can verify this and remove the commission amount. |
| Are there any hidden fees? | No. Take My Tack only takes a commission off the sales made. All the other fees associated with the App will be taken care of by Take My Tack. |
| When do we receive the pay outs from the orders? | Take My Tack pays out at the end of every month, minus the commission. We pay into your bank account via Stripe, or Stripe to Stripe should you have an account. |
